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KMID : 1033320170070010013
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Global Health & Nursing
2017 Volume.7 No. 1 p.13 ~ p.21
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The Objects of Emotional Labor according to Clinical Nurses’ Work Department
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Kim Myung-Hee
Back Ji-Hyun
Kim Sung-Min
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Abstract
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Purpose: The purpose of this study was to identify the objects of emotional labor according to clinical nurses` work department.
Methods: This study used a descriptive and retrospective design with secondary data analysis. Primary data were collected from April to May in 2015 from 187 nurses working at five university hospitals located in B and Y cities. The degree of emotional labor was measured using a visual analogue scale. Data were analyzed using descriptive statistics, t-test, ANOVA, Tukey, and Games-Howell examination with the SPSS statistics 23.0 program.
Results: The objects of clinical nurses` emotional labor varied according to their work department. In the case of general wards, patients, families, and doctors were included. In the case of intensive care units, patients, families, doctors, and fellow nurses were included. Emergency room nurses had the most diverse objects of emotional labor such as patients, families, doctors, other department nurses, 911 emergency medical technicians, and police officers. The objects of emotional labor of operating room nurses were doctors and fellow nurses.
Conclusion: To manage clinical nurses` emotional labor, there is a need to develop a variety of strategies based on the objects of emotional labor according to nurses` work department.
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KEYWORD
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Emotions, Hospital units, Nurses, Nursing staff, Psychological stress
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